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Job Title: IT Hardware Technician
Type: Contract (6-12 months)
Location: Onsite, multiple locations across Rochester, NY
Responsibilities
Support large-scale hardware refresh and Windows 11 deployment initiatives across multiple healthcare campuses
- Perform imaging, deployment, and configuration of desktops, laptops, and related hardware devices
- Conduct BIOS upgrades, Windows updates, and device assessments to determine Windows 11 compatibility
- Deploy and replace end-user devices in both clinical and non-clinical environments
- Assist with device provisioning and rollout activities utilizing modern deployment methodologies such as Autopilot when applicable
- Travel between Rochester-area facilities and campuses as required based on deployment schedules
- Coordinate with internal project teams and customer stakeholders to ensure timely device deployment and refresh completion
- Troubleshoot basic hardware, imaging, and deployment-related issues during rollout activities
- Maintain professionalism and strong communication while supporting end users onsite
- Follow deployment procedures, operational standards, and project timelines established by the customers
Requirements
- 2+ years of experience in desktop support, hardware deployment, imaging, or refresh projects
- Strong experience with Windows operating systems and hardware troubleshooting
- Hands-on experience imaging and deploying desktops and laptops in enterprise environments
- Familiarity with BIOS upgrades, firmware updates, and Windows 11 readiness activities
- Experience supporting device refresh or large-scale deployment initiatives preferred
- Understanding of device provisioning and deployment tools such as Autopilot preferred
- Strong customer service and communication skills
- Ability to work independently in a fast-paced onsite environment
- Comfortable traveling between multiple Rochester-area locations as needed
- Must be able to work fully onsite
Job Title: IT Hardware Technician
Type: Contract (6-12 months)
Location: Onsite, multiple locations across Rochester, NY
Responsibilities
- Perform imaging, deployment, and configuration of desktops, laptops, and related hardware devices
- Support large-scale hardware refresh and Windows 11 deployment initiatives across multiple healthcare campuses
- Conduct BIOS upgrades, Windows updates, and device assessments to determine Windows 11 compatibility
- Deploy and replace end-user devices in both clinical and non-clinical environments
- Assist with device provisioning and rollout activities utilizing modern deployment methodologies such as Autopilot when applicable
- Travel between Rochester-area facilities and campuses as required based on deployment schedules
- Coordinate with internal project teams and customer stakeholders to ensure timely device deployment and refresh completion
- Troubleshoot basic hardware, imaging, and deployment-related issues during rollout activities
- Maintain professionalism and strong communication while supporting end users onsite
- Follow deployment procedures, operational standards, and project timelines established by the customers
Requirements
- 2+ years of experience in desktop support, hardware deployment, imaging, or refresh projects
- Strong experience with Windows operating systems and hardware troubleshooting
- Hands-on experience imaging and deploying desktops and laptops in enterprise environments
- Familiarity with BIOS upgrades, firmware updates, and Windows 11 readiness activities
- Experience supporting device refresh or large-scale deployment initiatives preferred
- Understanding of device provisioning and deployment tools such as Autopilot preferred
- Strong customer service and communication skills
- Ability to work independently in a fast-paced onsite environment
- Comfortable traveling between multiple Rochester-area locations as needed
- Must be able to work fully onsite
To Apply for this Job Click Here
Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.