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Job Title: Salesforce Order Management (OMS) Lead / Product Owner
Location: Remote (Hyderabad, India)
Job-Type: Contract
Position Overview:
We are seeking an experienced Salesforce Order Management (OMS) Lead to play a key role in a large-scale global Salesforce transformation initiative. This individual will serve as the Product Owner for Order Management capabilities, partnering with operations, sales, fulfillment, and business leaders to design and deliver scalable order-to-cash solutions across a consolidated Salesforce platform.
This role will lead a distributed delivery team, collaborate with multiple consulting partners, and drive the evolution of order management processes as the organization transitions toward long-term ownership of its Salesforce ecosystem. The ideal candidate combines deep Salesforce Order Management expertise, strong business process acumen, and the ability to influence stakeholders across both business and technology organizations.
Duties & Responsibilities:
- Serve as Product Owner for Salesforce Order Management, partnering with business and technology stakeholders to define priorities and drive platform enhancements.
- Lead discovery sessions, requirements gathering, process mapping, and solution design activities for complex order-to-cash processes.
- Manage and provide direction to a distributed Salesforce delivery team, including offshore resources.
- Collaborate with multiple implementation partners and internal teams to ensure successful delivery of OMS initiatives.
- Drive alignment across operations, sales, fulfillment, and customer service stakeholders while balancing competing priorities.
- Translate complex business requirements into scalable Salesforce Order Management solutions across Order Capture, Fulfillment, Orchestration, Inventory, Payments, Returns, and Service integrations.
- Identify opportunities to improve operational efficiency, order accuracy, customer experience, and cycle times.
- Communicate project status, risks, and recommendations to executive and cross-functional stakeholders.
Required Experience & Skills:
- 3+ years of experience with Salesforce Order Management and end-to-end order lifecycle processes.
- Strong understanding of Order-to-Cash business processes and Salesforce OMS best practices.
- Experience serving as a Product Owner, Functional Lead, Business Analyst, or Consultant on enterprise Salesforce initiatives.
- Hands-on experience with Salesforce Order Management configuration and workflow design.
- Experience integrating OMS solutions with ERP, fulfillment, inventory, payment, and customer service platforms.
- Proven ability to lead cross-functional teams, manage dependencies, and influence stakeholders at all levels of the organization.
- Experience leading distributed or offshore delivery teams.
- Strong executive communication and stakeholder management skills.
- Exposure to Salesforce CPQ is preferred.
- Experience with OMS platforms such as Manhattan, Sterling, NetSuite, SAP, or similar solutions is highly desirable.
- Consulting background and experience supporting large-scale digital transformation initiatives strongly preferred.
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.