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Application Analyst II
Location: Charlotte, NC Hybrid — 3 days onsite
Contract — 1 year
We’re looking for a customer-oriented, highly engaged, and motivated individual with strong technical skills for an IT Application Analyst role. This person will support a fuels and system optimization application portfolio, while also overseeing an MSP team for certain aspects of that portfolio.
Responsibilities
- Provide technical support for multiple IT application resources to ensure business value, performance, and reliability of technology solutions
- Operate in a way that meets annual IT objectives (safety, reliability, cost management, customer satisfaction, employee satisfaction)
- Promote standard processes and procedures to build a culture of operational excellence
- Ensure implementation of integrated processes, products, services, and measures that deliver high value, low cost solutions
- Work with teams to manage and resolve service disruptions specific to the portfolio
- Provide 24/7 support of escalated production issues for critical applications as needed
- Maintain positive, effective relationships with internal business partners who rely on the team’s applications
- Create a positive, rewarding work environment with growth and development opportunities, including regular feedback, coaching, and goal setting
- Provide mentorship, coaching, and guidance to team members
- Create internal and external job postings, review resumes, interview, and hire resources
- Manage contingent workforce or managed services responsibilities, including staff augmentation contracts and managed service provider statements of work
- Maintain IT asset ownership data (AD groups, process IDs, file shares, servers, databases, etc.)
- Ensure adherence to regulatory and IT requirements, including patching and change management
- Own and maintain standards and security exceptions as needed
- Support application sustainability, cloud transformation, and data strategy initiatives for relevant applications
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, or related discipline, plus a minimum of 5 years of related work experience
- In lieu of a bachelor’s degree: High School diploma/GED plus 8 years of related work experience
Desired Qualifications
- Ability to work hands-on while also leading and prioritizing personnel and resources
- Strong technical adaptability across technologies
- Excellent oral and written communication and collaboration skills, able to interact effectively with management, peers, and customers
- Strong collaboration skills to build effective working relationships with team members and customers
- Ability to quickly adapt to and comprehend complex technical environments and challenges
- Proven experience managing software support and delivery
- Strong understanding of software development lifecycle and Agile methodologies
- Ability to manage resolution of complex issues spanning technology, vendor, and business concerns
- Strong multi-tasking, organization, and tracking skills
- Ability to communicate clearly, concisely, and accurately, with effective presentation skills
- Proficiency with SQL and navigating complex databases
- Familiarity with cloud technologies and managing Windows servers hosted in AWS and Azure
- Ability to read and understand Java
- Ability to read Python or other scripting languages
- Understanding of firewalls and network troubleshooting
Application Analyst II
Location: Charlotte, NC Hybrid — 3 days onsite
Contract — 1 year
We’re looking for a customer-oriented, highly engaged, and motivated individual with strong technical skills for an IT Application Analyst role. This person will support a fuels and system optimization application portfolio, while also overseeing an MSP team for certain aspects of that portfolio.
Responsibilities
- Provide technical support for multiple IT application resources to ensure business value, performance, and reliability of technology solutions
- Operate in a way that meets annual IT objectives (safety, reliability, cost management, customer satisfaction, employee satisfaction)
- Promote standard processes and procedures to build a culture of operational excellence
- Ensure implementation of integrated processes, products, services, and measures that deliver high value, low cost solutions
- Work with teams to manage and resolve service disruptions specific to the portfolio
- Provide 24/7 support of escalated production issues for critical applications as needed
- Maintain positive, effective relationships with internal business partners who rely on the team’s applications
- Create a positive, rewarding work environment with growth and development opportunities, including regular feedback, coaching, and goal setting
- Provide mentorship, coaching, and guidance to team members
- Create internal and external job postings, review resumes, interview, and hire resources
- Manage contingent workforce or managed services responsibilities, including staff augmentation contracts and managed service provider statements of work
- Maintain IT asset ownership data (AD groups, process IDs, file shares, servers, databases, etc.)
- Ensure adherence to regulatory and IT requirements, including patching and change management
- Own and maintain standards and security exceptions as needed
- Support application sustainability, cloud transformation, and data strategy initiatives for relevant applications
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, or related discipline, plus a minimum of 5 years of related work experience
- In lieu of a bachelor’s degree: High School diploma/GED plus 8 years of related work experience
Desired Qualifications
- Ability to work hands-on while also leading and prioritizing personnel and resources
- Strong technical adaptability across technologies
- Excellent oral and written communication and collaboration skills, able to interact effectively with management, peers, and customers
- Strong collaboration skills to build effective working relationships with team members and customers
- Ability to quickly adapt to and comprehend complex technical environments and challenges
- Proven experience managing software support and delivery
- Strong understanding of software development lifecycle and Agile methodologies
- Ability to manage resolution of complex issues spanning technology, vendor, and business concerns
- Strong multi-tasking, organization, and tracking skills
- Ability to communicate clearly, concisely, and accurately, with effective presentation skills
- Proficiency with SQL and navigating complex databases
- Familiarity with cloud technologies and managing Windows servers hosted in AWS and Azure
- Ability to read and understand Java
- Ability to read Python or other scripting languages
- Understanding of firewalls and network troubleshooting
To Apply for this Job Click Here
Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.