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IT Development Engineer II – ServiceNow with IDM Experience
We are seeking a highly skilled and experienced Senior ServiceNow Administrator with a strong background in Enterprise Identity Management (EIM) to join our IT Infrastructure team. This role will be responsible for the administration, configuration, and optimization of the ServiceNow platform, with a focus on identity lifecycle management, access governance, and integration with enterprise IAM systems.
Key Responsibilities:
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ServiceNow Administration
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Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
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Develop and maintain ServiceNow applications, workflows, and automation solutions.
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Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.
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Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.).
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Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications.
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Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow.
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Identity Management
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Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow.
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Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID).
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Build and manage access request workflows, access certification campaigns, and entitlement reviews.
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Ensure compliance with identity governance policies and audit requirements.
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Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies.
Qualifications & Skills:
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3-5 years of experience administering ServiceNow in a large enterprise environment.
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3+ years of experience implementing or managing identity management solutions within ServiceNow.
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Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers.
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Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
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Hands-on experience with PowerShell scripting for automation and system administration.
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Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning.
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Strong troubleshooting skills and ability to resolve complex technical issues efficiently.
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Knowledge of ITIL framework and IT service management best practices
Preferred Qualifications:
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ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
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Experience with ITIL processes and frameworks.
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Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots.
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Familiarity with scripting languages like PowerShell, JavaScript and SQL
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Knowledge of compliance standards such as SOX.
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.