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End User Support Technician – Contract
Location: Plano, TX – Onsite
Contract Length: Approximately 2 months
Target Start: Mid-September
Position Overview
Our client is seeking an End User Support Technician to provide onsite IT support at their new headquarters in Plano, TX. The organization has completed its laptop deployment and is entering a hypercare phase as employees transition into the new office.
These resources will provide hands-on Tier 1 end-user support, helping employees get established in the new environment and troubleshooting day-to-day hardware, software, and connectivity issues. The engagement is expected to last approximately two months, with support needs anticipated to decrease as the office transition stabilizes.
Key Responsibilities
- Provide onsite Tier 1 technical support to employees during the new headquarters transition.
- Troubleshoot and resolve issues across Windows and Mac laptops.
- Support Microsoft 365 (M365) applications and common end-user issues.
- Assist employees with workstation setup, access, connectivity, and general technical troubleshooting.
- Troubleshoot and support printers and other office peripherals.
- Document and manage support requests through the organization’s IT service management processes.
- Escalate more complex technical issues to the appropriate internal IT teams.
- Provide responsive, customer-focused support during the hypercare period.
Required Qualifications
- Previous experience in Help Desk, Desktop Support, End User Support, or a similar Tier 1 IT support role.
- Hands-on experience supporting both Windows and Mac environments.
- Strong working knowledge of Microsoft 365.
- Experience troubleshooting laptops, printers, peripherals, and common end-user technical issues.
- Strong communication and customer service skills.
- Ability to work onsite in Plano, TX for the duration of the engagement.
Preferred Qualifications
- Experience with Microsoft Intune.
- Experience with ServiceNow ITSM or a similar ticketing platform.
- Previous experience supporting an office move, technology rollout, or hypercare environment is a plus.
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.