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SAP FICA Application Support Analyst – Dunning / Accounts Receivable
Location: Charlotte, NC – Local candidates strongly preferred
Work Arrangement: Remote considered for highly qualified candidates
About the Role
We are seeking an experienced SAP FICA Application Support Analyst to provide functional and technical support for SAP Accounts Receivable processes. This is primarily a production support and troubleshooting role, with approximately 90% of the work focused on resolving SAP errors, responding to support tickets, and helping the business understand and resolve issues.
The ideal candidate has strong hands-on experience with SAP FICA and Dunning, can independently investigate issues within SAP, understand the underlying business process, and determine the appropriate solution or workaround. This is not an implementation-focused position; we are looking for someone comfortable working within an existing SAP environment and supporting business-critical processes.
Key Responsibilities
- Provide day-to-day production support for SAP FICA and Accounts Receivable processes
- Respond to and resolve SAP support tickets and application issues
- Troubleshoot SAP errors, investigate the underlying business issue, and determine appropriate solutions or workarounds
- Perform root cause analysis and identify opportunities to prevent recurring issues
- Provide functional support for SAP Dunning and collection processes
- Analyze issues involving customer payments, credits, clearing, refunds, write-offs, interest, installment plans, and security deposits
- Understand how customer transactions flow through SAP and impact accounts and the general ledger
- Support FICA and SAP Billing integration within the Meter-to-Cash process
- Investigate and resolve issues using SAP transaction data and tools such as FPL9
- Work with business stakeholders to understand requirements and translate business issues into SAP solutions
- Coordinate with vendors or technical teams when issues require escalation
- Prioritize support requests and communicate status and resolution to business partners
- Support system testing, minor enhancements, configuration changes, and production deployments
- Identify opportunities to improve SAP processes, functionality, and overall business support
- Document solutions, processes, and functional requirements
- Mentor other analysts and provide guidance on complex support issues as needed
Required Experience
- Strong hands-on experience with SAP FICA
- Strong experience with SAP Dunning and collection strategies
- Experience supporting Accounts Receivable / Contract Accounts Receivable and Payable
- Experience troubleshooting and resolving SAP production support issues
- Ability to independently investigate errors and determine root cause
- Strong understanding of payments, credits, clearing, customer accounts, and ledger activity
- Experience working with SAP ECC and/or S/4HANA
- Ability to navigate SAP and troubleshoot functional issues without needing to be a developer
- Strong analytical and problem-solving skills
- Excellent communication skills with the ability to work directly with business stakeholders
Preferred Experience
- SAP IS-U / Utilities experience
- Experience supporting the Meter-to-Cash lifecycle
- PIPP experience
- FPL9 experience
- FICA and Billing integration
- Account determination
- Main/Sub configuration
- BRF+ and Dunning by collection strategy
- SAP Private Cloud Edition (PCE)
- SAP data migration or conversion experience
What We’re Looking For
The strongest candidates will be functional SAP professionals with technical troubleshooting ability. We are not looking for someone whose background is primarily SAP implementations or development. The ideal person has spent significant time supporting SAP in production, working through tickets, investigating errors, understanding the business impact, and getting to the right answer.
SAP FICA Application Support Analyst – Dunning / Accounts Receivable
Location: Charlotte, NC – Local candidates strongly preferred
Work Arrangement: Remote considered for highly qualified candidates
About the Role
We are seeking an experienced SAP FICA Application Support Analyst to provide functional and technical support for SAP Accounts Receivable processes. This is primarily a production support and troubleshooting role, with approximately 90% of the work focused on resolving SAP errors, responding to support tickets, and helping the business understand and resolve issues.
The ideal candidate has strong hands-on experience with SAP FICA and Dunning, can independently investigate issues within SAP, understand the underlying business process, and determine the appropriate solution or workaround. This is not an implementation-focused position; we are looking for someone comfortable working within an existing SAP environment and supporting business-critical processes.
Key Responsibilities
- Provide day-to-day production support for SAP FICA and Accounts Receivable processes
- Respond to and resolve SAP support tickets and application issues
- Troubleshoot SAP errors, investigate the underlying business issue, and determine appropriate solutions or workarounds
- Perform root cause analysis and identify opportunities to prevent recurring issues
- Provide functional support for SAP Dunning and collection processes
- Analyze issues involving customer payments, credits, clearing, refunds, write-offs, interest, installment plans, and security deposits
- Understand how customer transactions flow through SAP and impact accounts and the general ledger
- Support FICA and SAP Billing integration within the Meter-to-Cash process
- Investigate and resolve issues using SAP transaction data and tools such as FPL9
- Work with business stakeholders to understand requirements and translate business issues into SAP solutions
- Coordinate with vendors or technical teams when issues require escalation
- Prioritize support requests and communicate status and resolution to business partners
- Support system testing, minor enhancements, configuration changes, and production deployments
- Identify opportunities to improve SAP processes, functionality, and overall business support
- Document solutions, processes, and functional requirements
- Mentor other analysts and provide guidance on complex support issues as needed
Required Experience
- Strong hands-on experience with SAP FICA
- Strong experience with SAP Dunning and collection strategies
- Experience supporting Accounts Receivable / Contract Accounts Receivable and Payable
- Experience troubleshooting and resolving SAP production support issues
- Ability to independently investigate errors and determine root cause
- Strong understanding of payments, credits, clearing, customer accounts, and ledger activity
- Experience working with SAP ECC and/or S/4HANA
- Ability to navigate SAP and troubleshoot functional issues without needing to be a developer
- Strong analytical and problem-solving skills
- Excellent communication skills with the ability to work directly with business stakeholders
Preferred Experience
- SAP IS-U / Utilities experience
- Experience supporting the Meter-to-Cash lifecycle
- PIPP experience
- FPL9 experience
- FICA and Billing integration
- Account determination
- Main/Sub configuration
- BRF+ and Dunning by collection strategy
- SAP Private Cloud Edition (PCE)
- SAP data migration or conversion experience
What We’re Looking For
The strongest candidates will be functional SAP professionals with technical troubleshooting ability. We are not looking for someone whose background is primarily SAP implementations or development. The ideal person has spent significant time supporting SAP in production, working through tickets, investigating errors, understanding the business impact, and getting to the right answer.
To Apply for this Job Click Here
Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.