Sr. Product Trainer

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JOB TITLE: Sr. Trainer
LOCATION: Remote (EST only)
JOB TYPE: Contract

JOB DESCRIPTION: The Product Implementation Trainer will play a crucial role in educating our clients’ internals and partners through virtual learning settings. With a short ramp-up time, the trainer must possess in-depth knowledge of Workforce Management product to ensure effective end-to-end configuration based on customer analysis.

Responsibilities:

• Deliver core product training through instructor-led sessions in virtual environments, ensuring comprehensive understanding among internals and partners.
• Achieve high satisfaction results aligned with company goals and metrics, continuously improving training effectiveness.
• Self-motivate and take responsibility for:
  • Achieving and maintaining certification in specific courses.
  • Staying current on new products, industry trends, and customer training needs.
  • Performing administrative tasks promptly to support training activities and business operations.
  • Engage actively with internals and partners, addressing inquiries and providing expert guidance.
  • Collaborate cross-functionally to ensure the needs of customers, internals, and partners are met effectively.
  • Innovate to enhance team processes and organizational growth, contributing to the evolution of training methodologies.
  • Complete special projects and tasks as assigned, demonstrating flexibility and adaptability.

Qualifications:

• 5+ years of experience delivering SaaS software training in virtual classroom platforms and onsite environments.
• Proven experience in training or implementing the client’s Workforce Management Product.
• Strong adaptability to change, with the ability to pivot quickly when priorities shift.
• Ability to work both independently and collaboratively, influencing change and managing multiple commitments.
• Demonstrated high attention to detail and the ability to meet tight deadlines.
• Excellent communication and interpersonal skills, with a focus on building strong relationships with stakeholders.
• Strong problem-solving skills and a proactive approach to addressing challenges.

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