Product Owner

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Job Title: Product Owner
Location: Hybrid – 3 days onsite
Type: Contract – 1 year plus

Overview
Our fintech client is seeking a highly motivated Product Owner with deep experience in Salesforce Service Cloud and Experience Cloud to lead the vision, strategy, and execution of Salesforce-driven initiatives. This is a critical role within a cross-functional Agile team that includes developers, QA, and business stakeholders.
The ideal candidate combines product leadership, hands-on Salesforce knowledge, and the ability to translate complex business requirements into clear, actionable user stories. Familiarity with machine learning capabilities within Salesforce or adjacent platforms is a plus.

Key Responsibilities

• Own the product roadmap and manage stakeholder engagement across business and technical teams.
• Translate business needs into epics and user stories with clear acceptance criteria.
• Prioritize backlog items to ensure alignment with business goals and technical feasibility.
• Collaborate with cross-functional teams using Scrum and Kanban methodologies.
• Guide the development and optimization of Salesforce Service Cloud and Experience Cloud features.
• Partner with data teams to support initiatives that leverage machine learning or AI insights.
• Ensure scalability, usability, and adoption of Salesforce solutions across the organization.
• Serve as a point of contact for business units to align features and timelines with user needs.

Qualifications

• 5+ years of experience as a Product Owner or Business Analyst in a technology environment.
• 3+ years of hands-on experience working with Salesforce Service Cloud and Experience Cloud.
• Strong experience writing user stories, managing backlogs, and driving agile ceremonies.
• Proven success in cross-functional environments and working with technical delivery teams.
• Excellent communication and stakeholder management skills.
• Experience working in fintech or regulated industries is preferred.
• Familiarity with machine learning or AI-enhanced user experiences is a plus.
• Salesforce certifications (e.g., Administrator, Service Cloud Consultant) are a plus.

Nice to Have

• Exposure to tools like Jira or similar for backlog and roadmap management.
• Experience with Salesforce integrations (e.g., third-party APIs, financial systems).
• Knowledge of compliance or regulatory requirements in fintech environments.

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