Service Desk Manager

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Job Title: Service Desk Manager
Job Type: Contract
Job Location: Downtown Miami, FL (On-Site)

Job Description:
We are looking for a highly capable IT service desk manager to provide technical assistance to our staff, manage support tickets, and the overall service desk for our client. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.
To ensure success as an service desk manager , you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch service desk manager will contribute to increased productivity by ensuring that company IT systems run efficiently.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to inquiries via phone, email, or in-person and resolve technical problems efficiently and professionally.
• Diagnose and troubleshoot technical issues, including network connectivity, software and hardware problems, and system errors.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Collaborate with other IT team members to assist in the implementation of new technologies and systems.
• Set up and maintain IT equipment, including printers, scanners, and other peripheral devices.
• Document all technical procedures and user guides to ensure consistency and knowledge sharing within the team.
• Ensure security and privacy of systems and data by following company policies and industry best practices.
• Provide training and guidance to end-users on the use of hardware and software applications.

Skills in:

OKTA, Jira help desk, Meraki, Fortinet, Help Desk, Microsoft Suite applications, Adobe, GSuite, Ninja, Remote Desktop support, Azure, MS 365, SharePoint and other file sharing programs.

Requirements:

Proven experience as an IT Service Desk Manager or similar role in supporting computer systems and networks.
Strong knowledge of operating systems, including Windows and macOS.
Experience with troubleshooting hardware, software, and network issues.
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Ability to work independently and prioritize tasks effectively.

Preferred:

Certifications such as CompTIA A+, Network+, or other relevant industry certifications are a plus.
 

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