Help Desk Tech

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Job Title: Help Desk Technician
Location: 5 days On-site in Richardson, Texas
Job Type: Direct Hire
Summary
The person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues.
Our client offers robust learning opportunities for all associates, best-in-class leadership development programs, and a commitment to invest in and grow in their careers. They believe in leading by example, great communication, courage, accountability, innovation, and showing up every day with a strong sense of commitment and high level of passion for what they do and for the customers and associates they serve.
Requirements:

• Knowledge of computer software, operating systems, and hardware.
• Experience with Azure Active Directory
• Experience with Hardware troubleshooting and setup
• Experience with Microsoft Office and troubleshooting via ticketing systems
• Excellent verbal and written communication skills.
• Good problem-solving and critical thinking skills.
• Able to work in a team as well as independently.
• Experienced in providing professional and courteous customer service.
• Must be able to travel when required.
• Must be able to handle high-pressure situations with executive team and maintain a professional IT persona.

Responsibilities:

• IT Resolution: Monitor and respond quickly to incoming requests relate to IT issues.
• IT Support & Troubleshooting: Maintain computer systems and act as support if any system goes down.
• Onboarding & Offboarding Management: Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
• Network Assistance: Maintain user PCs, including upgrades and configuration as needed.
• Asset Management: Keep inventory of all equipment, software, and license users

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.