D365 Business Analyst/Product Owner

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Title: BA/PO – D365 F&O
Location: Weston, FL or Lowell, MA (3 days onsite)
Job Type: 6-month c2h

Description
We are seeking a highly skilled Business Systems Analyst and Product Owner with deep expertise in Record to Report (R2R) processes and extensive hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 ERP). This hybrid role is critical in driving system enhancements, optimizing financial processes, and ensuring stable, high-performing global financial systems. The successful candidate will partner with Finance, Accounting, IT, and cross-functional teams to define product vision, manage backlogs, deliver innovative solutions, resolve production issues, and support global operations. This position requires a blend of functional finance expertise, strong product ownership capabilities, and the ability to lead continuous improvement across the enterprise.

Key Responsibilities
Product Ownership & Strategy

• Serve as the Product Owner for D365 Finance & Operations within the R2R domain, defining product vision, roadmap, and long-term strategy.
• Own and manage the product backlog, ensuring clear prioritization aligned with business goals, compliance needs, and operational efficiency.
• Translate business requirements into well-defined user stories, acceptance criteria, and release plans.
• Act as the primary liaison between Finance stakeholders, IT teams, and development partners to ensure alignment and transparency.
• Champion adoption of new features, capabilities, and best practices across global Finance teams.

Functional Expertise & Process Leadership

• Serve as the functional subject matter expert for D365 F&O in R2R areas including General Ledger, Consolidations, Intercompany, Fixed Assets, and Financial Reporting.
• Lead requirements gathering, process mapping, and solution design for financial systems initiatives.
• Evaluate current processes and recommend improvements leveraging D365 capabilities, automation, and standardization.

Production Support & Operations Delivery

• Provide day-to-day production support, including incident triage, root cause analysis, and resolution of system issues.
• Ensure operational excellence through performance monitoring, SLA compliance, and proactive issue prevention.
• Support month-end and year-end close activities by ensuring system stability and timely issue resolution.

Enhancements, Integrations & Release Management

• Collaborate with IT, vendors, and business teams to deliver enhancements, integrations, upgrades, and platform releases.
• Assess new D365 features and recommend adoption strategies that improve efficiency, compliance, and user experience.
• Support integration points with upstream/downstream systems to ensure data integrity and process continuity.

Continuous Improvement & Optimization

• Identify opportunities to streamline R2R processes using automation, workflow improvements, and advanced D365 functionality.
• Drive standardization and governance across global Finance operations.
• Support reporting and automation initiatives using tools such as Power BI, BlackLine, and ServiceNow.

Compliance, Controls & Financial Integrity

• Ensure system configurations and processes comply with GAAP/IFRS, internal controls, and audit requirements.
• Support internal and external audits with documentation, system evidence, and process insights.
• Maintain alignment between system design and financial reporting standards.

Testing, Deployment & Change Management

• Develop and execute test plans for functional, regression, and user acceptance testing.
• Support deployment activities, cutover planning, and post-production validation.
• Contribute to training, documentation, and user enablement to support change adoption.

Leadership & Collaboration

• Mentor junior analysts and guide cross-functional teams in best practices for financial systems.
• Serve as a trusted advisor to Finance leadership, influencing long-term systems strategy and investment decisions.
• Foster strong relationships with global stakeholders to ensure alignment and effective communication.

Qualifications

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field (MBA/CPA preferred).
• 6+ years of experience with D365 Finance & Operations, with strong focus on R2R processes.
• Proven experience as a Product Owner or similar role in ERP/financial systems environments.
• Demonstrated success in production support, operations delivery, and ERP enhancements.
• Strong understanding of financial reporting, GAAP/IFRS, and internal control frameworks.
• Excellent analytical, problem solving, and communication skills with the ability to influence global stakeholders.

Preferred Skills

• Experience with D365FO implementations and post-production support.
• Familiarity with automation and reporting tools (Power BI, BlackLine, ServiceNow).
• Knowledge of ITIL processes (incident, problem, change management).
• Experience working in Agile/Scrum delivery models and Azure DevOps.
• Strong leadership capabilities with the ability to mentor, guide, and drive operational excellence

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.