Software Engineer

The RSS Collections team is seeking a Software Engineer to support and enhance its technical operations. This role is responsible for managing daily collections processes, deploying workflow changes, developing ETL pipelines, and creating automated reports and dashboards to improve collections performance. Occasional troubleshooting of software on servers and local machines may also be required.

• Develop and maintain end-to-end workflows within the collections system, adhering to change management policies.
• Design and implement reports and dashboards using tools such as SQL, MUMPS logic, Python and PowerShell.
• Execute daily, weekly, and monthly data processes following established procedures.
• Maintain up-to-date documentation for all procedures.
• Prepare written communications for agency leadership and external vendors.

• Document completed work, including screenshots and system configuration changes.
• Communicate system issues related to hardware, software, and programming routines.
• Maintain a log of system issues and corrective actions.
• Assist in updating and maintaining procedural documentation.
• Ensure system integrity across all collection division systems.
• Perform other duties as assigned.

• Experience with collections systems (e.g., FACS, Aktos or similar) and cloud-based dialing solutions (e.g. TCN or similar) is preferred.
• Proficiency in Python and/or API development.
• Familiarity with Windows OS and database systems (Intersystems Cache preferred, but not required).
• Strong Excel skills (VBA preferred).
• Experience with reporting tools such as Microsoft Power BI and SSRS.
• Understanding of process automation.
• Excellent communication and organizational skills.
• Ability to work independently with minimal supervision

• Bachelor’s degree in Computer Technology, or
• 3+ years of relevant experience in a related field.

• 3–5 years in computer technology or a combination of education and experience.

• Reliable high-speed internet and a quiet, dedicated workspace.
• Frequent use of a computer, phone, and other standard office equipment.
• Ability to perform repetitive tasks and meet production standards.
• Occasional extended hours or overtime as needed to meet project deadlines or support critical operations.
• Infrequent visits to the Sunrise, FL office may be required for team meetings, training sessions, or special projects.
• Professional, courteous, and cooperative behavior is essential. Employees must be able to collaborate effectively with remote teams, communicate clearly, and maintain productivity in a self-directed work environment.