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Business Analyst – SailPoint
Identity & Access Management
Contract Term: 08/01/2026 – 07/30/2027 (possible renewal based on performance, need, and budget availability)
Location: Tallahassee, FL (on-site; telecommuting is not authorized for this position)
Schedule: Flexibility required to work between 7:00 AM and 7:00 PM, and/or Saturdays, either on a rotating basis or as part of a regular/on-call schedule

Overview

We are seeking an experienced Business Analyst to support a large-scale Identity and Access Management (IAM) initiative centered on the SailPoint IdentityIQ (IIQ) platform. This role will work closely with business offices and technical teams to ensure application onboarding and access governance processes are accurate, complete, and delivered on time.

Scope of Role

The Business Analyst will oversee and collaborate with various business offices to ensure all information required for automated application provisioning through SailPoint IdentityIQ (IIQ) is accurate, complete, and timely. This includes guiding business partners through the connected-system onboarding process within IIQ, ensuring each application’s attributes, entitlements, ownership structures, and lifecycle events are correctly defined for successful integration.
The role requires understanding and communicating the benefits of connecting business applications to IIQ, including improved access governance, reduced manual workload, and strengthened compliance controls — while identifying technical or operational impacts that integration may introduce.
Requirements gathered by the Business Analyst will be documented, validated with stakeholders, and prioritized for review by the IIQ team’s Senior Developer and Technical Analyst, who will assess system connectivity needs, attribute mapping, workflow impacts, and provisioning logic for alignment with IIQ standards and identity governance frameworks.

Education

Bachelor’s or Master’s degree in Business Administration, Communications, Information Systems, or a related field is required. Equivalent work experience may substitute for the educational requirement.

Experience

• 3–5 years of solid business/systems analysis experience and software development project experience required
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) required
• Proficiency in core IAM concepts such as entitlements, target aggregations, and certification campaigns required
• Certified Scrum Master (CSM), Certified Project Manager (CPM), or PMP highly desired
• Experience in public sector compliance frameworks or large-scale ERP transformations highly desired
• Knowledge of Florida Administrative Code Rules 60GG-1 – 60GG-5 highly desired
• Certified Business Analysis Professional (CBAP) highly desired
• Experience directing and managing project resources highly desired
• Knowledge of change and release management highly desired
• Experience with Microsoft Power BI highly desired
• Experience with Microsoft DevOps highly desired
• Experience with SailPoint IdentityIQ (IIQ) highly desired

Primary Job Duties / Tasks

Requirements Intake & Scope Definition: Act as the primary gatekeeper for new application onboarding requests, ensuring “as-is” access processes are documented before proposing the “to-be” IIQ state.
Business-to-Technical Translation: Serve as the technical bridge, transforming raw business access needs into structured Provisioning Policies and Attribute Mapping requirements developers can execute without ambiguity.
Stakeholder Expectation Management: Conduct discovery workshops with business owners to manage expectations regarding what IIQ can automate versus what requires manual approval or custom workflow development.
Compliance & Audit Documentation: Lead the definition of Access Certification requirements, ensuring integrated applications meet audit and compliance standards defined by the project’s governance framework.
Defect & Impact Analysis: Systematically document potential operational impacts of new connectors, proactively identifying where automated provisioning might break legacy processes, and providing mitigation strategies before implementation.
Validation & User Acceptance Testing (UAT): Coordinate the validation phase by developing test cases based on documented requirements, ensuring IIQ configuration satisfies business owner needs before final sign-off.
Prioritization & Backlog Grooming: Maintain the requirements backlog, ensuring technical tasks are prioritized based on business value and compliance risk to effectively manage the project roadmap.

Job-Specific Knowledge, Skills, and Abilities

1. Business Analysis: Ability to perform detailed research, business analysis, as-is/to-be analysis, and process modeling using tools such as MS Word, PowerPoint, Excel, and SmartDraw.
2. System Analysis & Design: Ability to perform system analysis and design using a variety of modeling methodologies and techniques.
3. Facilitation: Ability to expertly facilitate workshops and meetings with stakeholders.
4. Technical Understanding: Technical knowledge of IT infrastructure and software development practices.
5. IAM Expertise: Deep professional experience with IAM concepts, including entitlements, target aggregations, and certification campaigns.
6. Compliance Frameworks: Familiarity with public sector compliance frameworks and large-scale ERP transformations.
7. System Integration: Ability to map functional requirements across complex environments involving ServiceNow (request catalog) and SailPoint (provisioning engine).
Additional:

• Advanced skills with Microsoft SharePoint, Teams, Word, Excel, PowerPoint, and Project
• Ability to relate to stakeholder needs, document requirements, and perform duties in the absence of staff
• Ability to receive and give constructive criticism while maintaining effective work relationships
• Ability to adjust to changing demands in a dynamic environment with diverse work assignments

General Knowledge, Skills, and Abilities

1. Initiative: Comprehends assignments, organizes workload, and meets deadlines with minimal direction.
2. Communication: Clearly conveys information in written and verbal formats across a variety of settings.
3. Customer Service: Works well with clients and stakeholders, assessing needs and resolving issues effectively.
4. Decision Making: Makes sound, well-informed, and objective decisions using critical thinking and analysis.
5. Flexibility: Adapts to change, new processes, and new information; receives and gives constructive criticism.
6. Interpersonal Skills: Demonstrates friendliness, courtesy, understanding, and professionalism.
7. Leadership: Motivates, encourages, and challenges others, adapting leadership style as needed.
8. Problem Solving: Identifies, evaluates, and uses sound judgment to generate and recommend solutions.
9. Team Building: Encourages and guides others toward accomplishing shared goals.
10. Quality Assurance: Applies QA/QC ideologies, techniques, and tools in practice.
 

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.