Stabilizing Digital Transformation with LATAM Staff Augmentation
Discover how Gravity’s expert team drove digital transformation, stabilized global IT operations, and empowered our client to boost productivity, improve service delivery, and maximize the value of their technology investments through strategic Nearshore staff augmentation.
CLIENT DETAILS
Industry: Agriculture and Mining
Revenue: $15.5B
# of Employees: 14,000
Practice Area: LATAM Staff Augmentation
Project: Global Digital Transformation
CLIENT OVERVIEW
Our client is a leading producer and marketer of agricultural products, serving the global agriculture industry.
PROJECT OVERVIEW
A global leader in agriculture and mining faced significant operational hurdles following major technology implementations. Despite partnering with system integrators, the company struggled with unresolved system issues, slow performance, and a delayed return on investment. By partnering with Gravity IT Resources for nearshore staff augmentation in Latin America, the client accessed a deep pool of specialized IT talent perfectly aligned with U.S. time zones. This strategic shift stabilized critical systems, optimized IT operations, and significantly improved service delivery, ultimately unlocking the full value of their global digital transformation efforts.
THE CHALLENGE: OVERCOMING POST-IMPLEMENTATION HURDLES
The client’s digital transformation journey was hindered by persistent challenges that emerged after deploying new technologies and processes. These issues included reduced system reliability, slower resolution times, and operational disruptions that limited productivity and delayed the realization of expected business value.
The organization faced mounting pressure to mitigate these problems but struggled to find the specialized, high-caliber talent needed to address complex system gaps across their diverse technology portfolio. Coordinating operations across North and South America demanded seamless collaboration, which was complicated by a lack of readily available, culturally aligned experts.
THE GRAVITY SOLUTION: NEARSHORE STAFF AUGMENTATION
To address these challenges, the company partnered with Gravity IT Resources to grow IT staffing strategy in Latin America. By leveraging Gravity’s deep network of highly skilled IT professionals in the region, the client gained access to top talent aligned with U.S. time zones, offering faster collaboration, cost efficiency, and cultural alignment.
Gravity provided a flexible, scalable team of nearshore consultants with expertise spanning theclient’s entire technology ecosystem. This approach allowed the client to rapidly deploy the right skills for each specific need without the logistical complexities of sourcing talent globally. The nearshore model facilitated real-time communication and a more integrated team dynamic, accelerating problem-solving and project timelines.
Through this approach, the organization was able to stabilize critical systems, optimize operations, and enhance service delivery. Ultimately, they achieved stronger performance, improved reliability, and greater adoption across their user base—unlocking the full value of their IT investment.
GRAVITY’S NEARSHORE IT TALENT DELIVERY
Gravity IT Resources leveraged its expertise in LATAM staff augmentation to provide highly-skilled consultants who addressed the client’s complex needs. Key resources were deployed with specialized skill sets across a wide range of platforms and technologies.
SAP
- Functional & Technical Consultants
- Commodity Management, GRC, MDG, TRM, FI/CO, MOC, Ariba, TM, MM, OTC, SD, PM
- Development & Leadership
- Tech Leads, ABAP Developers
- Project & Change Management
- SAP Project Managers, SAP Trainers
Salesforce
- Architects, Developers, Product
Owners, & UX Designers - Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, Commerce Cloud
ServiceNow
- Developers and Engineers
Supply Chain Technology
- o9, Blue Yonder, and similar platform specialists
Microsoft Fabric
- PowerBI, Power Apps, and Power
Automate specialists
Infrastructure & Security
- Intune Architects and MDM Analysts
- Infrastructure Project Managers
Human Resources & Change Management
- Workday Analysts and Developers
- Organizational Change Management
and Training Resources
RESULTS: DRIVING VALUE THROUGH A NEARSHORE PARTNERSHIP
With Gravity’s support, the client successfully stabilized and optimized its diverse IT environment. The advanced technical expertise of the nearshore consultants facilitated the resolution of key performance and configuration issues, resulting in smoother operations and enhanced system reliability across all platforms.
OUTCOMES INCLUDED:
- Stabilized IT Environment: Resolved critical system gaps to improve functionality and performance across SAP, Salesforce, and other core systems.
- Enhanced Global Operations: Increased reliability and reduced system disruptions, enabling seamless business continuity across international teams.
- Accelerated Resolution Times: Real-time collaboration enabled by time-zone alignment streamlined issue identification and response.
- Improved User Adoption: With systems running efficiently, employees could effectively utilize enhanced capabilities, boosting productivity.
- Cost & Cultural Alignment: The nearshore model provided significant cost efficiencies and strong cultural synergy, fostering a more collaborative and effective team.
By transitioning to a strategic nearshore staffing model with Gravity, the client built a more scalable, efficient, and resilient IT organization, positioning them for long-term success and a stronger return on their technology investments.
