ServiceNow Implementation Specialist

To Apply for this Job Click Here

Job Title: ServiceNow Implementation Specialist 
Location: Remote
Job Type: Direct Hire

Position Overview: As an Implementation Specialist, you will develop solutions for new and existing customers, provide Level 2 support to our operations team, and manage regression testing for releases. 

Key Responsibilities: 
• Work closely with the Solution Architect to understand project scope and deliverables. 
• Implement complex solutions using our client’s form designer, creating entities, scripts, business rules, UI Actions, email notifications, reports, and other components. 
• Document all requirements and pertinent implementation information, including code, form designs, and custom scripts. Participate in post-mortems and assist in creating case studies. 
• Provide Level 2 support and mentoring to the Operations Team. 
• Manage and execute comprehensive regression testing prior to software releases. 
• Identify and report bugs. 
• Clarify and improve product documentation. 
• Create technical knowledge articles for new capabilities and technical requirements. 
• Document new feature requests with clear descriptions, specific use cases, and acceptance criteria. 

Qualifications: 
• Strong development skills with proficiency in JavaScript, JSON, and REGEX. 
• Excellent documentation skills. 
• Effective communication with customers and internal teams. 
• High-level problem-solving and troubleshooting skills. 
• Minimum of 6 months – 2 years’ experience with ServiceNow and SQL databases.   
• Familiarity with Microsoft Windows Server, Azure DevOps, Teamwork, iOS, and Android configurations. 
• Ability to work independently and as part of a team. 
• Fully remote position requiring self-discipline and accountability to meet deadlines. 
• Willingness to travel, 25% or less. 

Preferred Qualifications 
• Understanding of ITIL frameworks (Asset Management, Incident Management, etc.). 
• Certified ServiceNow Administrator and ITIL certifications. 

To Apply for this Job Click Here

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.