Help Desk Support

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Job Overview
We are looking for a remote Help Desk Support professional to provide front-line technical assistance to end users across a wide range of hardware and software systems. This role requires strong customer service skills, technical troubleshooting ability, and a proactive mindset for resolving IT issues efficiently.
Responsibilities

• Respond to support tickets via phone, email, and online systems.
• Troubleshoot and resolve user hardware, software, and access issues.
• Track issues using incident management tools like ServiceNow.
• Assist with account and group administration in Active Directory.
• Provide support for collaboration tools like Zoom, Slack, and G-Suite.
• Troubleshoot Office 365 and Gmail-related issues.
• Resolve basic networking issues related to Wi-Fi, VPN, and MFA.

Required Skills

• Experience with Service Desk or Desktop Support
• Windows 10 troubleshooting expertise
• Office 365 and Gmail support (permissions, calendaring)
• Familiarity with Active Directory
• Tools: Zoom, Slack, G-Suite, ServiceNow
• Strong communication and documentation skills
• Wi-Fi troubleshooting on Mac and PC
• MFA and VPN issue resolution

Qualifications

• Diploma or equivalent required
• Bachelor’s degree in Information Systems, Business, or related field preferred
• 1+ years of relevant IT support experience

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