Desktop Support Specialist II

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Job Description

The Desktop Support Technician’s role is a dual function role to support and maintain in-house computer systems, desktops, and peripherals and provide level 1 to 3 support for the Support Center.  The duties for this position include, but are not limited to: installing, diagnosing, repairing, maintaining, and upgrading all desktop/shop hardware, software, operating system and equipment while ensuring optimal workstation performance.  This position is also responsible for maintaining desktop software application configurations to conform to company standards, maintaining an inventory of all software installed on desktop and laptop systems, and for assuring compliance with all software licensing requirements.  The Desktop Support Technician will provide level 1 support as a Support Center associate to troubleshoot problem areas (in person, by telephone, by remote connection or via e-mail) in a timely and accurate fashion and provide other end user assistance where required.

An Ideal Candidate Will Have:

• Bachelor’s degree or 3+ year commensurate experience
• Hands-on hardware troubleshooting experience
• Working technical knowledge of desktop hardware, components, peripherals and Microsoft Windows Operating Systems, Linux and thin client knowledge
• Familiarity with system imaging, Microsoft Office applications and other business-oriented software
• Analytical and problem-solving abilities, with keen attention to detail
• Ability to conduct research into job related issues and products
• Ability to work effectively with a wide range of constituencies and appropriately handle confidential material
• Ability to present ideas in user-friendly language
• Ability to multi-task and manage conflicting priorities

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