Middleware Support Engineer – Windows

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Job Title: Middleware Support Engineer 
Type: 6-Month Contract to Hire
Location: Miramar, FL (Monday–Thursday onsite, Friday’s Remote Fridays)
Work Eligibility: Gravity IT can only consider US Citizens or Green Card Holders for this opening.

Responsibilities:

• Support of middleware applications (Tibco and Globalscape)
• Execute deployments to shipboard environments
• Handle STP-related tasks – support the movement of data between shoreside systems and banks
• Work from detailed documentation and internal runbooks
• Take ownership of tickets –ask questions, troubleshoot, and suggest improvements
• Some light scripting in powershell / bash
• Will participate in on call rotation

Required Experience:

• 5+ years of experience supporting both Linux and Windows environments in an enterprise setting
• Experience working in a SQL environment
• Strong documentation skills with the ability to execute complex technical tasks from detailed runbooks
• Proven ability to manage and troubleshoot deployments across distributed systems
• Experience owning and resolving support tickets end-to-end, including investigation and root cause analysis
• Familiarity with middleware platforms (e.g., Tibco, Globalscape) or similar enterprise integration tools
• Ability to troubleshoot data transfer workflows, including banking file transmissions (e.g., BAI, SWIFT formats)
• Some hands-on scripting experience with PowerShell and/or Bash for automation and task execution
• Understanding of enterprise security and compliance standards when managing systems or integrations
• Comfortable working in a fast-paced, operational environment with on-call responsibilities
• Strong communication and collaboration skills; able to interface with infrastructure, development, and business teams

Preferred Experience:

• Exposure to enterprise applications such as Tibco and/or Globalscape
• Understanding of Fidelio or similar hospitality property management systems
• Experience supporting or troubleshooting corporate-to-bank data transfers (e.g., integrations with Citibank or Bank of America)

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