Software Engineer

The Revenue Systems Collections team is seeking a Software Engineer to support and enhance its technical operations. This role is responsible for managing daily collections processes, deploying workflow changes, developing ETL pipelines, and creating automated reports and dashboards to improve collections performance. Occasional troubleshooting of software on servers and local machines may also be required.

• Develop and maintain end-to-end workflows within the collections system (FACS), adhering to change management policies.
• Design and implement reports and dashboards using tools such as SQL, MUMPS logic, and PowerShell.
• Execute daily, weekly, and monthly data processes following established procedures.
• Administer hardware and software systems used by the collections division.
• Maintain up-to-date documentation for all procedures.
• Prepare written communications for agency leadership and external vendors.

• Document completed work, including screenshots and system configuration changes.
• Communicate system issues related to hardware, software, and programming routines.
• Maintain a log of system issues and corrective actions.
• Assist in updating and maintaining procedural documentation.
• Ensure system integrity across all collection division systems.
• Perform other duties as assigned.

• Experience with collections systems (e.g., FACS or similar) and cloud-based dialing solutions (e.g. TCN or similar).
• Proficiency in PowerShell and/or Python.
• Familiarity with Windows OS and database systems (Intersystems Cache and IRIS preferred).
• Strong Excel skills (VBA preferred).
• Experience with reporting tools such as SSRS or SQL.
• Understanding of process automation and RPA concepts.
• Excellent communication and organizational skills.
• Ability to work independently with minimal supervision

• Bachelor’s degree in computer technology or 3+ years of relevant experience in a related field.

• 3–5 years in computer technology or a combination of education and experience.

• Reliable high-speed internet and a quiet, dedicated workspace.
• Frequent use of a computer, phone, and other standard office equipment.
• Ability to perform repetitive tasks and meet production standards.
• Occasional extended hours or overtime as needed to meet project deadlines or support critical operations.
• Infrequent visits to the Sunrise, FL office may be required for team meetings, training sessions, or special projects.
• Professional, courteous, and cooperative behavior is essential. Employees must be able to collaborate effectively with remote teams, communicate clearly, and maintain productivity in a self-directed work environment.

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).