Group Product Manager – Omni Channel

To Apply for this Job Click Here

Job Title:  Group Product Manager – Omni Channel
Location: Plano, TX (onsite 5 days/week) – Relocation provided for right candidate
Job-Type:  FTE
Salary Range:  $140K – $160K
Position Overview:
We are seeking a Group Product Manager (GPM) for Omni Channels to lead the vision, strategy, and execution of seamless customer experiences across web, mobile, in-store, contact center, and emerging platforms. This leader will oversee a team of Product Managers and Product Owners, driving omni-channel consistency, personalization, and innovation. The ideal candidate brings a strong e-commerce and retail background, thrives in a hands-on leadership role, and can balance strategic vision with day-to-day execution in a growing organization.
Duties & Responsibilities:

• Define and own the omni-channel product strategy and roadmap aligned with business goals and customer needs.
• Lead, mentor, and grow a team of Product Managers and Product Owners supporting platforms across different business lines.
• Drive unified customer journeys and personalization across digital and physical touchpoints, including loyalty and rewards programs.
• Collaborate cross-functionally with engineering, UX/design, operations, marketing, and CX teams to deliver seamless experiences.
• Use data-driven insights (including querying and A/B testing) to guide prioritization and continuous improvement.
• Ensure successful delivery of platform transitions and enhancements, particularly around Salesforce and mobile app growth.
• Build strong stakeholder relationships across the organization, earning trust and alignment.
• Stay ahead of industry trends in e-commerce, retail, and omni-channel experiences to push innovation forward.

Required Experience & Skills:

• Proven experience in e-commerce and retail product management, ideally with Salesforce Commerce Cloud.
• Strong leadership skills with experience managing PMs/POs and fostering a growth-oriented, collaborative culture.
• Hands-on mindset: comfortable rolling up sleeves, diving into data, and solving problems directly.
• Ability to query and analyze data independently; familiarity with A/B testing methods.
• Track record of delivering customer-facing digital products that integrate with supply chain, pricing, and operational systems.
• Excellent communication, collaboration, and stakeholder management skills.
• Cultural fit: hungry, motivated, hands-on leader who inspires and mentors teams.

Nice to Have Experience:

• Experience in retail, consumer goods, consumer financing, or loyalty/rewards.
• Exposure to mobile app product development and omni-channel personalization.

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).

To Apply for this Job Click Here