Jiva Analyst

To Apply for this Job Click Here

Job Title: Jiva Configuration & Support Analyst
Job Type: 6-Month Contract-to-Hire
Work Authorization: US Citizen/Green Card Holder
Location: 100% Remote

Job Summary
The Jiva Configuration & Support Analyst will play a dual role supporting configuration and testing (65%) as well as help desk and ticket triage (35%). This position requires strong experience with Jiva, Clicbank, and Microsoft Visio, along with the ability to translate clinical workflows into system configurations. The ideal candidate will be detail-oriented, technically strong, and comfortable working in healthcare IT environments to support system enhancements, workflow documentation, and user support.

Duties and Responsibilities

• Configure and test Jiva to align with clinical workflows across different markets.
• Analyze requirements and translate business workflows into Jiva system design.
• Support help desk functions by triaging tickets, identifying root causes, and escalating as appropriate.
• Document and diagram workflows in Microsoft Visio to ensure alignment with business needs and system configuration.
• Conduct workflow analysis to identify potential impacts of configuration changes.
• Apply strong testing skills to validate system enhancements and mitigate downstream workflow issues.
• Leverage knowledge of Sentinel Rules to support configuration and troubleshooting.
• Partner with internal stakeholders to ensure smooth rollout of new markets and system updates.
• Provide end-user support and guidance for Jiva and related applications.
• Perform all other duties as needed or directed to support the department.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Healthcare, or related field OR equivalent work experience.
• 1-2+ years of experience with Jiva (may consider 1 year for strong candidates).
• 1-2+ years of experience with Clicbank.
• 1-2+ years of experience with Microsoft Visio, including workflow diagramming.
• Strong technical skills with demonstrated ability to configure, test, and troubleshoot healthcare applications.
• Knowledge of Sentinel Rules and their application in Jiva.
• Experience providing help desk or application support in healthcare IT environments.
• Excellent communication, analytical, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.

Employment Eligibility
Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).

To Apply for this Job Click Here