Service Desk Technician

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Job Title: Service Desk Technician

Location: Morrisville, NC

Job-Type: Contract to Hire

Position Overview:
Gravity is looking for a well-rounded Service Desk Technician to handle internal customer issues through ServiceNow. This person will be responsible for troubleshooting both hardware and software based on the incoming tickets that the team will receive.

The ideal candidate will possess 3+ years of experience in a Service Desk setting, a history of successful troubleshooting, and strong documentation skills.

Duties & Responsibilities:

• Take incoming requests from internal customers and provide excellent service for all helpdesk and desktop related tickets
• Assist with hardware related issues including IP phones, keyboards, monitors, printers, computers, etc
• Assist with any software related issues that come through ServiceNow regarding installations, configurations, Windows 10 or 365 updates or issues, etc
• Document and communicate with the infrastructure team on status updates
• Maintain IT Security and report any violations

Required Experience & Skills:

• 3+ years of experience in a customer support/service desk setting
• 3+ years of experience with ServiceNow
• 3+ years of experience with Windows 10 Office365
• 3+ years of customer support and service experience
• Certifications in Comptia A+, Comptia Network+ Microsoft MC preferred but not required

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.