Product Design Manager

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Job Title: Product Design Manager (Contract-to-Hire)
Type: Contract-to-hire
Location: Charlotte, NC  (Hybrid – 3 days in office)

About the Role
We’re hiring a Service & Product Design Manager to lead design efforts across a suite of complex tools. These tools power the backbone of our food operations, ranging from purchasing, planning and recipe standardization to vendor integration and order management.

Design is a new capability we are building within this group. We’re looking for someone with experience spanning from Service Design to Product Design, equally comfortable thinking in and mapping different systems for dependencies and more importantly, able to translate them into actual UX/UI Designs for production. Your primary role is to understand the users, the context they are using it for, their jobs-to-be-done and how they impact operations. You will work with your peers to define user experiences that are as functional as they are thoughtful.
This is a hybrid role that requires both strategic thinking and hands on tactical execution for delivery. You’ll lead discovery, co-create future-state journeys for collaboration, and create intuitive UI solutions that meet real-world operational needs—all while collaborating closely with Product, Engineering, and Business stakeholders.
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What You Will Do
? Lead end-to-end Service Design (20 to 30%) to Product Design (70% to 80%) efforts across our suite of products.
? Guide ecosystem-level mapping, current-state and future-state journey design, and create UX/UI designs that helps users accomplish their tasks.
? Identify system dependencies, data flows, and user pain points
? Translate research and operational insights into lo-fi user journeys and ultimately, intuitive product experiences
? Collaborate with internal operators, subject matter experts, and users to deeply understand pain points and workflows
? Work closely with Product and Engineering to align on problems-to-solve, and features to design for, that meets user and business needs
? Provide direct coaching and mentorship to 1–3 designers, and foster design excellence through feedback and critique
? Facilitate workshops with cross-functional teams to drive alignment
? Translate high-level service designs into hands-on UI work in Figma
? Document and communicate design decisions clearly and persuasively to stakeholders

Required Experience
? 7+ years of experience in Product, UX, or Service Design, with at least 1–2 years in a design leadership or management role
? Track record of working in or designing for operations-heavy environments (e.g., supply chain, inventory, food tech, logistics)
? Strong product thinking—comfortable navigating between user needs, business logic, and system architecture
? Experience leading design efforts on enterprise platforms or SaaS products with complex workflows
? Proficiency in Figma and service design toolkits (journey mapping, blueprints, etc.)
 

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.