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IT Support Specialist (Windows Hello)

Location: Onsite — Charlotte, NC
Duration: 3-Month Contract

We are seeking a skilled IT Support Specialist to provide exceptional technical support, assist with key IT initiatives, and ensure a seamless user experience in a fast-paced, high-profile environment. This is a 3-month onsite contract based in Charlotte, NC.

Key Responsibilities

Project Support

• Support the Windows Hello deployment and associated project tasks.

Customer Service & Support

• Deliver high-quality end-user support with minimal business disruption.

• Troubleshoot and resolve technical issues; escalate when necessary.

• Identify recurring issues and contribute feedback to improve IT services.

Team Collaboration

• Work closely with IT teams and business stakeholders to ensure cohesive support delivery.

• Assist with documentation, training materials, and knowledge sharing.

• Participate actively in team meetings and support initiatives.

Technical Qualifications

• Hands-on experience supporting Windows 11

• Proficiency with Microsoft 365 (M365)

• Active Directory and Azure AD administration

• Experience with SCCM

• Intune and iOS device management

• Familiarity with ITIL practices

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.