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Business Title: Infrastructure Project Coordinator
Division/Business Unit: Technology Operations
Reports To (title): Director – Portfolio Management
Work Location: Headquarters, Fort Lauderdale, FL
Type: Contract-to-Hire 

Position Summary:

The Project Coordinator – Field Services position is the central point of contact for all facility-related services necessary to keep our retail stores in safe and image-commensurate condition for both our customers and employees. This person is responsible for the day-to-day coordination with vendors and our clients’ personnel to support store remodeling, regional store construction projects, installation of infrastructure technology, store divestitures, acquisitions and periodic off-site sales.

Organizational Relationships:

Provide daily support to stores (Dealership General Managers, Controllers, Service/Parts Managers and Regional Staff) under the direction of the Technology M&A – Special Projects Director.

Regularly interact with Corporate Real Estate Services Management (CRES), Regional Management, In-House Maintenance staff, Human Resources, Legal, Accounting, Technology, and outside vendors such as Construction Contractors, Low Voltage installers and 3rd party laborers.

Although this resource will report to the Technology M&A – Special Projects Director, they will be supervised locally by the PMO Infrastructure and Operations Portfolio Manager.

Job Responsibilities:

1. Create and process Purchase Orders for data cabling, equipment purchases, installation services for work necessary to complete a project. In addition, reconcile billing and process vendor invoices for correct and timely payments using COUPA.
2. Track equipment delivery and installation and resolve any related issues.
3. Coordinate vendor resource assignments for installation scheduling of low voltage cabling and infrastructure equipment.
4. Update existing Playbooks and create other necessary documentation.
5. Identify and document installation risks, issues, and roadblocks and escalate as needed.
6. Update project tasks in project management tool.
7. Create Purchase Orders for periodic Off-Site Sales, reconcile final invoices.
8. For divestitures, coordinate PC count details from Client Architecture and provide to Vendor Tech resource; collect Credit Card Payment and Check processing devices inventory being returned; collect any other store equipment based on established playbook.
9. Dispatch vendors and in-house Maintenance Technicians for work order requests and track completion.
10. Communicate with stores, vendors, maintenance technicians, region management, and other corporate departments to address and resolve any issues.
11. Coordinate with Infrastructure areas such as network operations, systems engineering, and client architecture to ensure alignment with projects being executed.
12. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and vendors.
13. Adheres to all company policies, procedures and safety standards.
14. Personal skills include the ability to thrive in a high volume fast paced environment, truly multitask, demonstrate analytical and independent judgment, and possess superior organization skills.

Qualifications:

1. Must meet company’s requirements for employment
2. High School diploma or equivalent – College Degree a plus
3. Two plus years of related work experience preferred
4. Experience in providing quality customer service
5. Microsoft Office Suite experience (Excel, Outlook, PowerPoint)
6. Work order management software experience preferred
7. Field Services Experience preferred
8. Demonstrated written and verbal communication skills
9. Ability to prioritize workload with a good sense of urgency
10. Strong organization and follow-up skills
11. Strong attention to detail

Physical Requirements:

• Prolonged periods sitting and performing computer work and on the phone
• Visits to local stores might be required depending on the project’s needs
 

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.