Manager of IT Desktop and Mobility

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Job Title: Manager of IT: Desktop and Mobility Services

Location: Onsite

Job Type: Direct Hire

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.

Position Overview

The Manager of IT is responsible for leading enterprise-wide endpoint operations, including desktops, laptops, mobile devices, and peripherals, across a large user population. This role oversees a team of technicians, drives endpoint modernization initiatives, and ensures reliable, secure, and customer-focused IT services.

This position requires a strong blend of technical expertise, people leadership, and customer service skills. The ideal candidate is comfortable operating with a systems administration mindset while managing a large support organization and partnering with infrastructure, security, and leadership teams.

Duties and Responsibilities

• Lead the day-to-day operations of end user computing services supporting thousands of users and endpoints.

• Manage and develop a team of desktop and endpoint technicians, including performance management, coaching, and training.

• Plan and execute hardware refresh cycles, operating system upgrades, and endpoint lifecycle initiatives.

• Oversee endpoint patching and upgrades, ensuring compliance, execution support, and audit readiness.

• Maintain and improve the security posture of end-user devices in partnership with cybersecurity teams.

• Serve as an escalation point for complex technical issues and customer concerns.

• Manage expectations with business stakeholders regarding timelines, priorities, and service delivery.

• Lead endpoint-related projects, including tool upgrades, platform migrations, and process improvements.

• Support and evolve endpoint management platforms (e.g., SCCM, MDM, endpoint configuration tools).

• Collaborate closely with infrastructure, systems, and security teams to ensure alignment across technology platforms.

• Manage vendor relationships related to endpoint hardware, software, and support services.

• Assist with budgeting, planning, and cost control for endpoint services.

• Promote a collaborative, customer-focused, and high-performing team culture.

Required Experience and Skills

• 5+ years of progressive experience in Information Technology or End User Computing environments.

• Prior experience managing teams with multiple direct reports in an enterprise IT support setting.

• Strong technical background supporting Windows desktop environments and enterprise endpoint tools.

• Hands-on experience with endpoint management solutions (e.g., SCCM, MDM platforms, or similar).

• Experience supporting operating system upgrades, patching cycles, and hardware refresh programs.

• Strong customer service mindset with the ability to negotiate priorities and manage expectations.

• Excellent verbal and written communication skills.

• Proven ability to lead through change and manage competing priorities in a fast-paced environment.

• Experience working in large-scale, enterprise IT environments supporting thousands of users.

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.