Service Desk Analyst

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Job Title: Service Desk Analyst
Location: Tampa, FL (Hybrid)
Job Type: Contract to Hire

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly

Position Overview
The Technical Support Analyst provides support to the organizations IS customers for computer, application, system, device, access and hardware issues.

Duties and Responsibilities

• Identifies, researches and resolves technical problems of moderate complexity
• Provide excellent and timely technical support and troubleshooting for systems
• May coordinate with other teams or departments to resolve customer incidents and fulfill user requests
• Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions
• Performs other duties as assigned

Required Experience and Skills

• 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service expreince and an A+ Certification
• Strong communication skills
• Ability to work in a fast paced and high volume environment
• Strong customer service skills
• Healthcare Experince is a PLUS

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.