HR Operations Specialist

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Title: HR Operations Specialist
Location: Remote (must be in EST)
Type: 4-5month contract

The People Solutions team manages global employee lifecycle operations within Human Resources, with a focus on delivering efficient and high-quality employee experience. This role manages day-to-day employee inquiries for North and South America utilizing our case management system and HRMS.

Key Responsibilities

• Resolve complex employee inquiries via case management tool and email by effectively triaging and troubleshooting issues.
• Manage escalations in a timely manner while ensuring compliance with applicable policies and regulations.
• Provide a high standard of service to employees and managers.
• Collaborate with People Solutions team members globally following documented processes, operational procedures and guides.
• Partner with HR teams and cross-functional stakeholders to support a positive employee experience.

Qualifications

• 4–6 years of relevant professional experience, including 2+ years in Human Resources.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Strong organizational skills and high attention to detail with the ability to work independently.
• Clear and professional communication skills with a customer-focused approach.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with case management systems and HRMS tools.

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.