Organizational Change Manager

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Georgia Tech OIT (Web Modernization / Web Governance) — OCM Contractor

• Date: 05/19/2026
• Account Manager: Patrick McMahon
• Client Name: Georgia Tech — Office of Information Technology (OIT)
• Contact Name/Title: TBD (not provided)
• Position Title: Organizational Change Management (OCM) Contractor — Web Modernization / Web Governance
• Search Category (Contract/C2H/Direct Hire): Contract (estimated 9-month engagement)
• Geographic Worksite Location (City/State): Fully Remote (campus stakeholders across Georgia Tech / Atlanta, GA)

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Client Urgency

• What is the downside to the company if this position remains unfilled?
TBD (not explicitly stated). Likely impacts include:

• Slower / riskier rollout of enterprise web governance and new web intake processes
• Lower stakeholder readiness and adoption across distributed campus units (inconsistent compliance)
• Increased risk around accessibility expectations and modernization standards not being followed
• More rework and confusion for website owners/communicators/developers without clear guidance and enablement

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Client Desired Outcomes

• What is the ultimate objective this hire will accomplish?
Drive organizational readiness and adoption for Georgia Tech’s web modernization initiative, including rollout of:

• New web governance and intake processes
• Website lifecycle management standards
• Accessibility expectations and modernization standards
  This person enables change through communications, stakeholder engagement, training coordination, documentation, and adoption support.

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Technical Skill Qualifications

Day 2 / Day-to-day of this role?

• Partner with project + technical teams + communicators to support implementation readiness
• Build/execute change management + stakeholder engagement plans
• Coordinate communications for governance, intake, and operational workflow changes
• Produce enablement materials (presentations, job aids, FAQs, end-user guidance)
• Document and socialize governance standards, intake procedures, and support processes
• Coordinate training logistics and readiness/adoption activities
• Track stakeholder concerns, adoption barriers, and risks; recommend mitigation strategies
• Support meeting coordination and governance-related documentation

Minimum experience levels and skills needed? (from posting)

• 3+ years supporting one or more of: OCM, communications, technology adoption, training, project coordination (or related)
• Demonstrated ability to support stakeholder engagement + adoption in a complex organization
• Strong documentation and content development capabilities

Education:

• Bachelor’s degree in OCM, Communications, Business Administration, IT, PR, HR, Education, or related field OR equivalent education/experience

Minimum Years of Experience:

• 3+ years (as described above)

Required technology exposure?
Not strictly required, but role context suggests familiarity with:

• Enterprise / cross-functional technology change initiatives
• Web modernization / digital transformation concepts
  Preferred (nice-to-have from posting):

• ServiceNow workflows / intake processes and/or knowledge base article creation
• Web governance models, website management, accessibility initiatives

Needed Communication/Soft Skills?

• Stakeholder management across distributed groups (academic + admin units)
• Clear written communication (guides, FAQs, job aids, comms)
• Presentation skills / facilitation support
• Ability to coordinate across teams and keep activities moving (organized, proactive)
• Comfort tracking risks/concerns and proposing mitigation approaches

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Personality / Cultural Fit

• To mesh in/fit in with the existing group, what personality characteristics or management style must they possess?
TBD (not explicitly stated). Likely fit indicators:

• Collaborative, consultative partner style (works across technical + business audiences)
• Diplomatic and steady in ambiguity; able to influence without authority
• Detail-oriented with documentation + process, but pragmatic about execution
• Service mindset toward campus stakeholders

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Compensation / Benefits

TBD (not provided).

• Engagement: ~40 hours/week, approx. 9 months, fully remote.

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Employee Value Proposition

• What is your “Employee Value Proposition”?
TBD (not provided). Draft based on posting:

• Opportunity to support a large-scale institutional modernization initiative with high visibility
• Work fully remote while partnering with a diverse set of campus stakeholders
• Make measurable impact on governance, accessibility, and digital experience outcomes

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Client Hiring Process

• Interview Process:
TBD (not provided). (Assumption: likely 1–2 rounds: recruiter screen ? panel/manager interview.)

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Competition

TBD (not provided).

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Closing

Phone Screen Questions (tailored to this role)

1. Walk me through a recent change management effort you supported—what was the change, who were the stakeholders, and what did you own?
2. Have you supported governance rollouts (web, data, IT, policy, etc.)? How did you drive adoption across distributed groups?
3. What artifacts do you typically produce (change plan, stakeholder map, comms plan, training plan, job aids, FAQs)? Which are you strongest in?
4. Describe your experience creating process documentation and end-user guidance for new workflows/intake models.
5. What’s your approach to handling resistance or conflicting stakeholder needs? Give an example.
6. Any exposure to web modernization, CMS migrations, digital experience programs, or accessibility (WCAG/ADA/Section 508)?
7. Have you worked with ServiceNow (intake workflows, KB articles, service catalog)? What did you do hands-on vs coordinate?
8. Are you comfortable supporting a 40-hr/week, fully remote engagement for ~9 months? Any upcoming time off or constraints?
9. (If applicable) Do you have Prosci/ADKAR training or certification? If not, what methodology do you typically use?

If you want, I can also turn this into a clean Bullhorn note format you can paste into the job or client record.

Customer-agnostic Job Description (Remote OCM Contractor — Web Modernization & Governance)

Title: Organizational Change Management (OCM) Contractor – Web Modernization & Governance
Work Arrangement: Fully Remote
Hours: ~40 hours/week
Duration: ~9-month engagement (estimated)

Overview

A large, complex organization is seeking an Organizational Change Management (OCM) contractor to support a web modernization initiative and the rollout of new web governance and intake processes across the organization. This role will help prepare stakeholders across academic and administrative/business units for changes related to enterprise web governance, website lifecycle management, accessibility expectations, intake workflows, and modernization standards.

The OCM contractor will partner with project teams, technical teams, communications professionals, and stakeholders to support organizational readiness, communications, stakeholder engagement, training coordination, process documentation, and user adoption.

Key Responsibilities

• Support change management activities for enterprise web modernization and governance initiatives.
• Assist in developing and executing change management and stakeholder engagement plans.
• Coordinate communications and readiness activities tied to new governance processes, intake models, and operational workflows.
• Help document and socialize new web governance standards, intake procedures, and support processes.
• Develop presentations, communications materials, job aids, FAQs, and end-user guidance documentation.
• Support stakeholder outreach and engagement across distributed units.
• Coordinate training logistics, readiness activities, and adoption support efforts.
• Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness.
• Track risks, stakeholder concerns, and adoption barriers; recommend mitigation strategies.
• Assist with meeting coordination, governance-related documentation, and project support activities.
• Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization.

Minimum Qualifications

Education

• Bachelor’s degree in Organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience.

Experience

• 3+ years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions.

Preferred Qualifications

• Experience supporting OCM initiatives within higher education, public sector, or other large, complex organizations.
• Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives.
• Familiarity with website governance models, intake processes, accessibility initiatives, or digital experience programs.
• Experience creating knowledge base articles and supporting ServiceNow (or similar) workflows, intake processes, or operational process documentation.
• Certification or coursework in OCM methodologies (Prosci, ADKAR, etc.) preferred.

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.