Sr ServiceNow Developer

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Senior ServiceNow Developer

Location: Remote

What you will do:

• Build and maintain controller flows and reusable subflows for multi?step vendor processes (approvals, tasks, pre/post?integration steps).
• Develop catalog items, client scripts, and script includes; keep forms and MRVS logic clear and maintainable.
• Design and support REST/S3 integrations (payload creation, status checks, work notes, retries).
• Work with large inbound data sets—map, coalesce, and govern data as it lands in ServiceNow.
• Implement robust error handling and validation; read logs, trace failures, and fix root causes.
• Model and use key data relationships (vendor, contracts, approval steps, hierarchy, category codes).
• Demo your work to stakeholders; build quick POCs when we need to test an approach.
• Collaborate in Agile ceremonies; refine stories, meet acceptance criteria, and iterate quickly.
• Support UAT—prep data, triage issues, and close feedback loops with admins and fulfillers.
• Partner with platform admins and project leadership to keep releases smooth and predictable.

What you will bring:
 

• 3–5 years hands?on ServiceNow development with Flow Designer,  -flows Approvals, Catalog Items, Client Scripts, and Script Includes.
• Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules
• Familiar with OOTB functionality and knowing when to configure the application vs customize it
• Knowledge on ServiceNow best practices and platform principles
• Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub
• Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads end?to?end.
• Comfortable working with data governance concepts and inbound data patterns (import sets, transforms, coalesce).
• Strong debugging instincts—know where to look, how to log, and when to fail fast.
• Clear communicator who can explain trade?offs to non?developers and keep stakeholders aligned.
• Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT.

Certifications:

• ServiceNow Certified System administrator (required)
• ServiceNow Certified Application Developer (preferred)
• Familiar with ITIL and Service Management processes
• Any agile training and/or certificate

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.