UI/UX Designer

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Job Title: UI/UX Designer (RCM Platform)
Location: Remote (U.S.)
Job-Type: Consulting / Contract
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).
Role Overview:
Our client is seeking a UI/UX Designer to lead the design of the next-generation Revenue Cycle Management (RCM) platform experience. This role is responsible for creating intuitive, scalable, and role-aware user experiences that unify dashboards, operational workflows, AI assistants, analytics, and agent-driven capabilities into a single platform. The designer will work closely with Product Managers, Architects, AI Engineers, Data Engineers, and RCM SMEs to develop a modern management console that enables operational teams, supervisors, executives, and client stakeholders to manage the revenue cycle from a single entry point.
This role focuses on creating human-centered experiences that reduce workflow friction, increase productivity, simplify decision making, and enable responsible adoption of AI across RCM operations.
Responsibilities:

• Define platform-wide UX strategy and design standards
• Design the RCM management console and unified operating experience
• Create experience profiles for different user personas and operational roles
• Design dashboards, scorecards, KPI views, work queues, alerts, and workflow experiences
• Design AI-assisted user journeys including copilots, chat interfaces, recommendations, and approval workflows
• Create workflow visualizations for claims, denials, AR, coding, billing, and client operations
• Design human-in-the-loop review and approval experiences for AI-generated actions
• Develop wireframes, mockups, prototypes, and design systems
• Conduct persona mapping, journey mapping, and workflow analysis with business stakeholders
• Design responsive experiences
• Collaborate with engineering teams to ensure implementation fidelity
• Support usability testing and continuous experience optimization
• Establish design governance standards and accessibility requirements

Requirements:

• Minimum of three (3)+ years of overall work experience
• Experience with enterprise UI/UX design and human-centered design methodologies
• Experience with user journey mapping and service design
• Experience designing dashboards, analytics experiences, data visualization, and KPI presentation
• Experience designing workflow-driven applications (including operational workflows)
• Experience designing AI assistant and conversational UX (e.g., copilots, chat interfaces, recommendations)
• Experience with information architecture and navigation design
• Experience with design systems and component libraries
• Proficiency with Figma, Adobe XD, Sketch, or equivalent tools
• Experience with persona development and role-based experience modeling (including permissions-aware applications)
• Experience with usability testing and user research
• Working knowledge of accessibility standards (WCAG)
• Experience designing responsive web applications
• Experience designing AI-enabled business applications
• Experience designing enterprise applications and complex workflow-oriented platforms
• Strong portfolio demonstrating dashboard and operational application design
• Experience working with product and engineering teams in Agile environments
• Experience translating business requirements into intuitive user experiences
• Understanding of modern UX patterns for analytics, workflow, and AI-enabled systems

Preferred Qualifications:

• Experience in healthcare revenue cycle operations
• Experience with healthcare analytics platforms
• Experience designing conversational AI or copilot experiences
• Familiarity with agent-based workflow systems
• Experience designing operational management consoles
• Experience with data-intensive applications and KPI reporting
• Experience supporting regulated environments

Job Title: UI/UX Designer (RCM Platform)
Location: Remote (U.S.)
Job-Type: Consulting / Contract
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).
Role Overview:
Our client is seeking a UI/UX Designer to lead the design of the next-generation Revenue Cycle Management (RCM) platform experience. This role is responsible for creating intuitive, scalable, and role-aware user experiences that unify dashboards, operational workflows, AI assistants, analytics, and agent-driven capabilities into a single platform. The designer will work closely with Product Managers, Architects, AI Engineers, Data Engineers, and RCM SMEs to develop a modern management console that enables operational teams, supervisors, executives, and client stakeholders to manage the revenue cycle from a single entry point.
This role focuses on creating human-centered experiences that reduce workflow friction, increase productivity, simplify decision making, and enable responsible adoption of AI across RCM operations.
Responsibilities:

• Define platform-wide UX strategy and design standards
• Design the RCM management console and unified operating experience
• Create experience profiles for different user personas and operational roles
• Design dashboards, scorecards, KPI views, work queues, alerts, and workflow experiences
• Design AI-assisted user journeys including copilots, chat interfaces, recommendations, and approval workflows
• Create workflow visualizations for claims, denials, AR, coding, billing, and client operations
• Design human-in-the-loop review and approval experiences for AI-generated actions
• Develop wireframes, mockups, prototypes, and design systems
• Conduct persona mapping, journey mapping, and workflow analysis with business stakeholders
• Design responsive experiences
• Collaborate with engineering teams to ensure implementation fidelity
• Support usability testing and continuous experience optimization
• Establish design governance standards and accessibility requirements

Requirements:

• Minimum of three (3)+ years of overall work experience
• Experience with enterprise UI/UX design and human-centered design methodologies
• Experience with user journey mapping and service design
• Experience designing dashboards, analytics experiences, data visualization, and KPI presentation
• Experience designing workflow-driven applications (including operational workflows)
• Experience designing AI assistant and conversational UX (e.g., copilots, chat interfaces, recommendations)
• Experience with information architecture and navigation design
• Experience with design systems and component libraries
• Proficiency with Figma, Adobe XD, Sketch, or equivalent tools
• Experience with persona development and role-based experience modeling (including permissions-aware applications)
• Experience with usability testing and user research
• Working knowledge of accessibility standards (WCAG)
• Experience designing responsive web applications
• Experience designing AI-enabled business applications
• Experience designing enterprise applications and complex workflow-oriented platforms
• Strong portfolio demonstrating dashboard and operational application design
• Experience working with product and engineering teams in Agile environments
• Experience translating business requirements into intuitive user experiences
• Understanding of modern UX patterns for analytics, workflow, and AI-enabled systems

Preferred Qualifications:

• Experience in healthcare revenue cycle operations
• Experience with healthcare analytics platforms
• Experience designing conversational AI or copilot experiences
• Familiarity with agent-based workflow systems
• Experience designing operational management consoles
• Experience with data-intensive applications and KPI reporting
• Experience supporting regulated environments

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.