Accommodations Program Manager

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Job: Accommodations Program Manager
Location: Miami, FL (On-Site)
Job Type: Contract (6–9 Month Engagement)

Role Overview:
You will lead the initial build of a centralized Reasonable Workplace Accommodations program from scratch. You will design the operating model, workflows, governance, documentation, training, and case management framework, supporting an active caseload during the first 6–9 months. You will onboard and mentor a permanent senior specialist to sustain the program. Your success lies in establishing a functioning, sustainable program with a capable team and clear roadmap.

Responsibilities:

• Design and document the end-to-end accommodations process covering ADA/ADAAA, PWFA, Title VII, and applicable state laws.
• Establish case management infrastructure, including data fields, workflow logic, documentation standards, and retention requirements.
• Develop a tiered case model for diverse workforce environments.
• Define governance structures, escalation paths, and oversight mechanisms.
• Review or draft accommodations policies, SOPs, and process guides for managers and associates.
• Build templates, determination letter frameworks, and documentation tools.
• Create a resource library aligned with business lines to support consistency and defensibility.
• Align stakeholders across HR leadership, Legal, Employee Relations, Leave, Benefits, and Workers’ Compensation; define handoffs.
• Design and deliver training for HR Business Partners and managers on legal obligations, interactive processes, and tools.
• Serve as senior SME during build, modeling best-practice case handling.
• Assess and support implementation of ServiceNow case management system.
• Define reporting frameworks and build dashboards and templates.
• Onboard and mentor the permanent senior specialist with structured knowledge transfer.
• Develop a 12–24 month program roadmap and plan transition activities.

Required Qualifications:

• 5+ years of experience managing workplace accommodations programs under ADA/ADAAA, PWFA, and/or Title VII.
• Experience designing or significantly overhauling accommodations programs.
• Deep knowledge of ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
• Experience supporting accommodations in diverse workforce populations, including field, construction, or similar settings.
• Proven ability to develop policies, SOPs, and training that withstand legal review.
• Strong project management skills for multiple workstreams in an environment built from the ground up.
• Executive-level communication and stakeholder management skills.
• Experience utilizing AI technology to streamline workflows.

Preferred Qualifications:

• Experience with ServiceNow case management systems or strong technical aptitude.
• Prior contract, consulting, or interim program build experience with defined timelines and handoffs.
• Background in vocational rehabilitation, occupational health, or disability management.
• Familiarity with intersecting leave frameworks (FMLA, state leave) and workers’ compensation processes.
• Experience in industries with non-desk workforce populations.
• Professional certification (ADAC, CPDM, CLMS, PHR/SPHR, or equivalent).

Job: Accommodations Program Manager (HR Operations)
Location: Miami, FL
Job Type: Contract (6–9 Month Engagement)

What We Are Looking For

Our client is looking for experienced program architect to build a centralized Reasonable Workplace Accommodations function from the ground up. This temporary Accommodations Program Manager will lead the first 6–9 months of program build work while also supporting an active caseload. You’ll design the operating model, workflows, governance, documentation, training, and ServiceNow-enabled case management framework, and you’ll onboard/mentor the permanent Senior Accommodations Specialist who will take over after the engagement ends. Success is defined by the sustainability of what you leave behind: a functioning program, a capable team, and a clear roadmap.

Responsibilities

• Design and document the end-to-end accommodations process (intake through determination and monitoring) covering ADA/ADAAA, PWFA, Title VII, and applicable state laws.
• Establish case management infrastructure (data fields, workflow logic, documentation standards, retention requirements).
• Develop a tiered case model across diverse workforce environments (corporate, field, construction/complex settings).
• Define governance (escalation paths, decision authority, legal triggers, oversight mechanisms).
• Review/refine/draft accommodations policies, SOPs, and manager/associate-facing process guides.
• Build interactive templates, determination letter frameworks, and repeatable documentation tools.
• Create a resource library aligned to business lines to support consistency and defensibility.
• Align stakeholders across HR leadership, Legal, Associate Relations, Leave, Benefits, and Workers’ Compensation; define handoffs.
• Design and deliver training for HRBPs and people managers on legal obligations, the interactive process, and new tools/resources.
• Serve as senior SME for complex cases during build period; model best-practice case handling alongside the incoming specialist.
• Assess/recommend ServiceNow case management design; lead/support implementation with HR Technology.
• Define reporting framework (metrics, data sources, cadence, audience views); build initial dashboards/templates.
• Onboard and mentor the permanent Senior Accommodations Specialist with structured knowledge transfer.
• Develop a 12–24 month program roadmap and conduct formal handoff/transition planning.

Required Qualifications

• 5+ years of direct experience managing workplace accommodations programs under ADA/ADAAA, PWFA, and/or Title VII.
• Demonstrated experience designing or significantly overhauling an accommodations program (not just operating within one).
• Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
• Experience supporting accommodations across diverse workforce populations, including field, construction, or similarly complex environments.
• Proven ability to develop policies, SOPs, and training that hold up under legal scrutiny.
• Strong project management skills; ability to drive multiple workstreams in an ambiguous build-from-scratch environment.
• Executive-level communication and stakeholder management skills.
• Proven utilization of AI technology to simplify and streamline workflows.

Preferred Qualifications

• Experience using a ServiceNow case management system (or strong technical aptitude to learn/navigate new systems).
• Prior contract/consulting/interim program build experience; comfortable with defined timelines and clean handoffs.
• Background in vocational rehabilitation, occupational health, or disability management.
• Familiarity with intersecting leave frameworks (FMLA/state leave) and workers’ compensation processes.
• Experience in industries with significant non-desk workforce populations.
• Professional certification (ADAC, CPDM, CLMS, PHR/SPHR, or equivalent).

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.