Infrastructure/Operations Manager

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Job Title: Infrastructure/Operations Manager
Location: Columbus, OH
Job Type: Direct Hire
Referral Bonus: $3,000

We are seeking an experienced and detail-oriented Infrastructure/Operations Manager to join our client’s dynamic operations and infrastructure team. The ideal candidate will have a strong background in ensuring the availability and security of critical systems, lead conversations to understand business processes, and have prior experience with 24/7 observability of critical systems.

Responsibilities:

• Plan, organize, and manage staff and overall operations to ensure the stability of the organization’s infrastructure. Hire, develop, and retain highly responsive and customer-focused analysts.
• Manage tools, systems, and procedures to ensure effective management of issues and customer satisfaction. 
• Guide the creation, maintenance, and adherence to an operational playbook encompassing all Infrastructure escalation procedures.
• Identify gaps in monitoring strategy and escalation procedures and provide recommendations and plans to remediate.
• Use business system knowledge to understand technical system outage impacts.  Build reporting and dashboards showing system trends and use tools as observability metrics.
• Make budget and purchasing recommendations and capacity planning to provide a steady, cost-effective infrastructure to meet the availability demands of the organization.
• Manage and provide hands-on technical support work related to the overall health and maintenance of the organization’s multiple environments. Act as the point of contact for all inquiries from Senior Leadership and other Managers.       
• Serve as major incident coordinator and guide the incident management process.

Qualifications:
Education and Experience:

• Bachelor’s degree in information technology preferred but not required.
• Prior experience in an operations Management role (2-4 years) or other IT Leadership positions preferred.
• Experience implementing complex technology changes to drive outcomes in fast-paced environments.
• Experience working with senior business leaders to understand how business processes are supported by technology.
• Experience supporting Technology Operations, Incident Response, Service Management, or any combination.
• Experience in an Operations Center environment responsible for tier1/tier2 support and escalation.

Technical Skills and Knowledge:

• Thorough knowledge of networks and cloud computing with a basic understanding of the following:
• Firewalls, switches, routers, and other network equipment (Cisco, Fortinet)
• VPN, Load Balancer, Web Application Firewall
• Windows and Linux Server administration
• Web Server(s) concepts and administration
• Virtualization, Backup Procedures, Disaster Recovery and High Availability using industry standards.
• Active Directory, DHCP, DNS, Group Policy
• Anti-Malware and Cybersecurity concepts

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