Epic Optime/Anesthesia Analyst
Gravity IT Resources
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Job Description – Epic Optime/Anesthesia Analyst
Job Type: Full-Time, Direct Hire
Location: Remote within FL, 5-10% Travel Required
Work Authorization: USC/GC Only
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.
Position Responsibilities
- Service Delivery – Takes personal ownership of issues ensures a high degree of accuracy with all communications/deliverables completes tasks according to committed timelines demonstrates excellent service recovery and communicates with customers in a consistent manner.
- Service Management – Actively monitors assigned HEAT tickets documents activities thoroughly and resolves issues within the established service levels in a consistent manner
- Workflow Analysis – Under direction of senior team members performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
- Testing – Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
- Upgrades/Optimizations – Provides support to department/end users during system upgrade and optimization activities
- Projects and New System Implementations – Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame.
- Issue Resolution – Utilizes system knowledge and available resources to address routine issues.
- Leadership – Actively participates in departmental and customer team meetings. Provides input and acts as a team resource by taking notes or other support activities.
- Knowledge – Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
- Downtime Processes – Actively participates in testing of downtime processes. Activities may include executing test scripts working with end users or other tasks to support downtime activities.
- Training – Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary, in the form of proctoring materials preparation or other tasks as necessary.
Qualifications
- 5+ years’ experience with Epic preferred
- Relevant application certification desired: Optime and Anesthesia
- Operating Room Support with solid OpTime and Anesthesia build experience.
- Bachelor’s Degree or equivalent experience