System Administrator

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Job Title: Systems Administrator 
Location: Palm Springs, CA (Hybrid On-site)
Job Type: Direct Hire

• The position is primarily responsible for managing, automating and optimizing the care and support of servers, core application infrastructure, workstations and/or mobile devices with a major healthcare system. This position will work in data center support.
• Reports to
  • Manager, Enterprise Infrastructure, or Manager, Desktop and Mobility Support
  • Director, Technical Support, Information Systems
• Supervises
  • N/A
• Qualifications
  • Education
    • Bachelor’s Degree in IT or Computer Science or equivalent work experience
  • Licensure/Certification
    • Required: Security+, or must complete Security+ (or comparable course) within one year of hire
    • Preferred: MCITP, MCTS, A+, Network+
    • Epic technical certifications required for some positions
  • Experience
    • Required: 3+ years as a System Administrator in an Enterprise environment, or equivalent environment and role
    • Preferred: Experience supporting a healthcare enterprise environment or healthcare data center
• Essential Responsibilities
  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Provides support for all servers, workstations, mobile devices and other IT infrastructure.
  • Communicates regularly with internal applications and operational staff, as appropriate, in order to ensure the system integrity, security and availability
  • Checks ticket management and project work queues daily. Updates work orders, trouble tickets and project tasks on a weekly basis until tasks are complete.
  • Automates as many IT processes as possible to reduce delivery time of IT services.(pc refresh, server provisioning, VM builds, server de-provisioning, etc.)
  • Reviews, analyzes, and evaluates information technology systems operations and their effectiveness. Suggests plans for improvement or automation when appropriate.
  • Develops comprehensive test plans to validate scripts, pushes and other changes.
  • Supports the IT System Analysts during and post implementation of all IT systems.
  • Uses extensive experience to quickly evaluate and resolve complex technical issues while following industry standards and best practices.
  • Participates on committees and in meetings where issues involving security and systems are discussed.
  • Effectively communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions.
  • Demonstrates excellent time and project management skills as well as organizational and personal skills to work with a variety of people.
  • Advises Director or Manager of any issues that could relate to poor customer satisfaction, breaches in security and/or operational risks.
  • Works as team member and independently with minimal supervision.
  • Participate in an on-call rotation.
  • Has a friendly and proactive attitude to helping others in the IT and other departments.
  • Performs other duties as assigned.

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.