Desktop Support

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Desktop Support Engineer — End User Computing
Location: Charlotte, NC (On-Site 5 days a week) 
Contract (3 Months)  · 

This isn’t a typical helpdesk role. It’s a high-visibility, hands-on contract built around a major M&A technology integration with a hard go-live date of June 15th.

We’re conducting a confidential search for a Desktop Support Engineer on behalf of a global financial services organization based in Charlotte. You’ll be the primary on-the-ground resource supporting the migration of a newly acquired firm into the parent company’s IT environment — covering end-user onboarding, device imaging, application validation, and white-glove support across the migration weekend and beyond.

This role requires someone who can work autonomously, handle pressure during a fast-moving migration window, and deliver a first-class experience to users who expect nothing less. Travel to other offices (Los Angeles, Atlanta, New York) for pre-migration upskilling and deployments is required — flights and hotels are covered.

What You’ll Own
Pre-Migration (May – Early June)

• Information gathering, device configuration, and staging for migration weekend
• Network and AV fit-outs, meeting room installs, and peripheral testing
• Printer and endpoint validation across the office environment
• Travel to other sites (LA, Atlanta, New York) for upskilling and deployment preparation

Migration Weekend — June 13–14 (Critical)

• On-site for the full migration weekend — availability is a firm requirement
• Reconfigure printers to new network, roll out keyboards, mice, and webcams
• Image and validate laptops, log test results in ServiceNow
• Validate application launches and escalate complex issues to specialist teams
• Hours are standard daytime with flexibility to stay until the job is done — evenings are possible

Post Go-Live Support (June 15 Onward)

• White-glove desk-side onboarding for users transitioning to new laptops and services
• First and second-line issue resolution with warm handoff to specialist teams for complex tickets
• Log all activity in ServiceNow and contribute to documentation and knowledge base
• Provide feedback on recurring issues to support continuous improvement of IT services

Technical Requirements
Must-Have

• Windows 11 support — hands-on, desk-side experience required
• Microsoft 365 (M365) — supporting applications and services across the suite
• Active Directory (AD) and Azure Active Directory (Azure AD) administration
• Intune — mobile device management and endpoint configuration
• iOS device support — comfortable configuring and troubleshooting iPhones and iPads
• ServiceNow — logging tickets, tracking issues, and documenting resolutions
• Comfortable with light physical tasks — plugging in laptops, equipment installs, peripheral setup

Nice to Have

• SCCM (System Center Configuration Manager) experience
• ITIL framework knowledge
• Experience supporting M&A migrations or large-scale IT rollouts

What We’re Looking For

• Proven experience in a fast-paced, high-profile end-user support environment — you know how to handle executives and senior stakeholders with patience and professionalism
• Strong communication skills — you can translate technical issues into plain language and set realistic expectations under pressure
• Autonomous worker — you’ll often be the primary on-site resource and need to make good decisions without hand-holding
• Calm under pressure — a migration weekend with a hard go-live date is not the environment for someone who needs a slow ramp
• Strong analytical and root cause analysis skills — you fix the problem, not just the symptom

Logistics
Charlotte-based · On-site · Travel required in June · Migration weekend availability is mandatory
 

• Contract term: up to 3 months; start date in May with primary activity in June
• Charlotte-based with travel to other offices in June for approximately one month (LA, Atlanta, New York)
• Normal hours: 8:00 AM – 5:00 PM; migration weekend may require extended hours into the evening

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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.